Frequently Asked Questions
1000+ five-star reviews
Straight answers to the things people ask before, during and after booking a job. Something missing here? Call (02) 9072 0519 and put it to a licensed plumber directly.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Pricing and call outs
Is there any hidden catch behind the $0 call out fee?
None at all, a licensed plumber turns up and assesses things properly whether or not you end up booking the work.
What actually happens before a fixed price lands in front of me?
A proper look at the fault comes first, then one number's written down for you, and that's the number that sticks.
Am I charged more calling on a Sunday night than a Tuesday morning?
Not a cent more, the rate doesn't move for evenings, weekends or public holidays.
Will you give me a ballpark figure just from a phone description?
For something simple and well explained, usually, though it's only locked in once we've actually seen the job.
Good questions, straight answers
Licensing and workmanship
What proves the plumber standing at my door is properly qualified?
Current licensing across the whole team, and Your Plumber Castle Cove itself operates under licence #275278C, fully insured.
How far does the Lifetime Labour Warranty actually stretch?
Right across every job's workmanship, indefinitely, and we return at no charge if it ever needs revisiting.
Do I need to chase up compliance certificates myself?
No, they're attached to the invoice automatically whenever a job legally calls for one.
What's the process if I'm not happy with how a job turned out?
Call us and it gets sorted, that's exactly the situation the Lifetime Labour Warranty was built to cover.
Good questions, straight answers
Coverage and response times
Beyond Castle Cove itself, who else is in the service area?
Middle Cove, Killarney Heights, Willoughby East, Castlecrag and North Willoughby, every one of them on the same terms.
For a real emergency, how fast can I expect someone?
Straight to the front of the queue, with a plumber getting to you as quickly as it's genuinely possible, day or night. Still got something on your mind? Call (02) 9072 0519 and put it straight to a licensed plumber.